Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
If you are unhappy with your purchase, please let us know within 7 days and ship back items within 14 days after receiving the item and we will give you the return address.
When we receive the item, it will be inspected to ensure that it is in original purchase condition. All the paperwork, certification, box should be included. Upon approval, we will refund you.
Returns will incur a 20% cancellation fee for any materials that have been used or ordered shipping costs, handling, listing and etsy transactions expenses.
Please be sure about your purchase size while you are shopping.
Because buyers are responsible for any resizing request after receiving their order.
If you would like to resize your order it will cost 65$
Frequently Asked Questions
Return and exchange details
If you're not satisfied with your purchase, please inform us within 7 days of receiving the item and return the item to us within 14 days. We will provide you with the return address. The items you return must be in unworn and undamaged condition, and all the original paperwork, certifications, and the box should be included. Once we receive the item, we will inspect it to make sure it's in the same condition and we will issue your refund. Please note that customized items are non-refundable.
Care instructions
You should specially take care of your jewelry to prolong its life. Avoid its exposure to any strong chemicals, perfumes, moisturisers etc. Besides, we recommend to remove it before going to bed or before participating any physical activity. Store your jewelry in its original box away from humid conditions. Make sure that different pieces of jewelry do not rub against each other. For cleaning, you can gently wipe it with a soft cloth once a month.
Sizing details
Our rings are made to the U.S. jewelry industry standard sizes.
To learn about your exact ring size; we recommend to get your finger sized by at least two jewelers as they may use different methods. Please note that the sizes should be to the US standards. If you know your ring size in other units, message us and we'll provide you with a conversion chart.
Please be sure about your purchase size while you are shopping.
Because buyers are responsible for any resizing request after receiving their order. If you would like to resize your order it will cost 65$
Rush Order
Pending availability, we are happy to accommodate rush orders for domestic and international customers. Please contact us before you place your order to ensure that we can accommodate your deadline. All rush orders are subject to a rush fee for expedited service and require an upgrade to fastest shipping method. Rush Orders are NON REFUNDABLE
Production Time
All Altay Jewelery styles are carefully handmade in our studio. Since each piece is made-to-order, we ask that you allow 3-5 business days (excluding weekends) before we ship your order. If you need to meet a certain deadline or need expedited shipping, I may be able to accommodate your request. Please send us a convo.
Wholesale availability
We would be very happy and thrilled to accept your wholesale orders! We are happy to work with any online/offline retailers. Inquire at info@altayjewelery.com with details.
Looking forward to hearing from you